FAQ Returns

You have 30 days to return an item.

Step 1
To return your item, please use our returnsportal.
You will need your order number beginning with 730, 400 or 101 and the postcode of your delivery address in CAPITAL letters.

Step 2
Select the item you are returning and enter a reason for the return.
Click “Confirm selection”.

Step 3
Next, please add the returns form to your parcel, as we will not otherwise be able to identify your return correctly.

Step 4
Please send your parcel to the following return address:

E.M.P. Merchandising Handelsgesellschaft mbH
Darmer Esch 333
49811 Lingen
Deutschland

Step 5

Your refund will be processed as soon as your return shipment has been received.

For hygiene reasons we have a no returns policy on underwear, swimwear and selected jewellery.

Remember to obtain proof of postage and the code to track your return.

You will usually receive your refund to the originally-chosen payment method. The exceptions are pre-payment and cash on delivery. For these, we will need your bank details. If you have redeemed a gift voucher on your order, we will reload the credit onto this. You can then redeem it again on your next order.